Country Inn and Suites

09/22/2023

Room was small, not a lot a room to move around in. The location and room needs updating.

09/13/2023

Pillows way to big and hard. I loved having the 2nd bed in a separate room with its own bathroom.

09/05/2023

Everything was pretty good. A few minor problems with the first room with the blkinds and the back door not locking. The staff fixed the problems within a reasonable amount of time.

09/03/2023

Was unhappy that there was not an elevator and we had to lug our suitcases to the 3rd floor.

08/15/2023

Only comment is there are much restaurants or bars within walking distance.

07/29/2023

Exceeded expectations. Wish we had time to try the inviting pool! The front desk staff was very kind to provide a bagged breakfast-to-go for our early checkout even though the kitchen wasn't yet open.

07/14/2023

The rooms were clean, modern and nicer than I thought they would be. The location was nothing special, but that is what we asked for on the return hotel

07/12/2023

Country Inn and Suites doesn’t have great reviews but the suite was great, basic but comfortable and plenty of space.

06/25/2023

The hotel is clean but could use an upgrade. Fine for an overnight for the airport but I would not want to have an extended stay at this location.

06/09/2023

This hotel was more dated than I expected and again, pretty uncomfortable beds. Nice pool and ok food. Location to the airport was good. I would stay at the Adventure Inn over the Country Inn and Suites if we were doing it again just because their food was so much better.

05/05/2023

They serve the best Mushroom Risotto. Kind enough to leave breakfast snack as we left before breakfast served.

04/07/2023

Nice hotel
Great breakfast
Lovely staff who helped us with breakfast and made sure we had enough veggie options
The room we got smelled very dank and humid, in spite of turning on the a/c. The other room in our party was better.
Also, there were no curtains, just a white screen - and so we woke up at 5 am itself when the room became really bright. We had a late night, so we were hoping to wake up late, so this wasn't convenient.

02/06/2023

The bed wasn’t really comfortable

12/10/2022

The hotel served its purpose. We made it to airport on time. There was a lot of walking to our room, and we had to lift our suitcases up a flight of steps. We did not see an elevator.

11/23/2022

I wasn’t looking for much - just a quick overbite stay after airport arrival. Simple but nice place, decent food

10/07/2022

The breakfast was great!

07/13/2022

Excellent hotel with lots of space for the three of us, and separate beds for each of us. WiFi was perfect; our grandson loved the big computer in the lobby. Very good breakfast. Pleasant staff in restaurant and on desk, Stunning gardens and swimming pool. Dragging our suitcases up the stairs to the room was the only downside.

07/09/2022

Great hotel! They checked us in as soon as we got there even though it was before check in and gave us a bigger room with three beds then what we were expecting. Such nice staff!!!

04/16/2022

Older property but good location.

02/21/2022

Nice pre flight hotel. Really glad we chose to drive to San Jose day before the flight. The restaurant at the hotel was really good too.

01/22/2022

We had to ask to change rooms because ours smelled so bad and it was so noisy. But the front desk staff was very helpful and changed our room without any issues. The hotel itself was just ok. Not much to walk to around there and do and the bar wasn’t even open at the hotel. We had been staying at really nice places for our whole trip so we were a little disappointed at the below average level of this hotel. But we still enjoyed ourselves.

01/19/2022

We were given a very large room. Really enjoyed it. Staff answered all our questions regarding transfers and covid testing. We felt at ease.

01/12/2022

VERY DISAPPOINTED WITH THIS HOTEL. VERY LOW QUALITY, GLAD WE GOT THERE LATE AND LEFT NEXT DAY, WOULD HAVE MOVED TO OTHER HOTEL IF WE STAYED LONGER THAN ONE DAY.
TALKED WITH OTHER CLIENTS AND THEY FELT THE SAME WAY.

01/09/2022

Room was not good. Sure it was one night but it was one of the worst rooms I have stayed in. Place looked run down.

12/26/2021

Very convenient, close to the airport and some good restaurants.

12/19/2021

Since we got there fairly late in the day and had to leave so early in the am it was a pain to haul our luggage back and forth up to the 3rd floor. I guess it was to be expected for an airport hotel.

12/16/2021

Beautiful grounds and facilities.

12/06/2021

This hotel was filthy.

12/03/2021

The room was too small and dated. We checked in late at night and checked out early in the morning the next day. So, did not matter much. There was no breakfast buffet in this hotel either.

11/13/2021

did not stay long enough to adequately review

11/01/2021

The worst part of the trip. We checked in and got a super tiny room facing the freeway. The hotel looked like it was abandoned, no cars and the entry to the rooms was dark and kinda scary. We asked for a different room and they switched us, the room was better but the phone didn't work so my husband walked all the way back to the front to ask for stuff, and the front desk said none of the phones were working on that side of the building. Also, this hotel is listed as having laundry services, but they didn't at all. ?. Breakfast was ok. Tables were dirty, and it was like noone cared. The place looks ok in the morning but definitely scary and empty at night. I would hope to never stay here again.

08/30/2021

Hotel restaurant was just ok

07/27/2021

The nicest people ever. Very thoughtful to keep their distance since we were getting our covid test the next day. Even sent up room service although their restaurant was closed when they knew we hadn’t eaten

06/20/2021

Lovely grounds, nice pool area. We were only there for an overnight in transit to the airport, but it was a lovely accommodation. Would have been happy to stay longer.

06/15/2021

We didn’t stay there long enough to enjoy the amenities but it was located near a really nice bar where we were able to enjoy a few drinks and food before bed.

03/18/2021

Staff went above and beyond to help us.

03/09/2021

Very nice hotel with a super friendly and helpful staff. When we asked that the patio furniture be wiped down from residual dust, a staff member was at our room promptly to do so. We were given a very nice room.

02/15/2020

Very clean and comfortable. -1 at the end because happy hour is only on weekends :-)

10/02/2019

The floors were not clean. Our unit was a two floor walk up with an additional inter unit stair that is not practical for older folks.

08/29/2019

The room we had this time had good internet access.

08/13/2019

Tinny room with a poor bathroom, but enough for one night.

08/08/2019

Nice hotel with very friendly and helpful staff

08/06/2019

Our room had little internet reception

07/20/2019

Nice Hotel first sunny day, so thankful for the pool and some relaxation.

07/01/2019

The hotel was very nice. The furniture was a bit dated and the door to the balcony couldn't be opened.

05/17/2019

The room was satisfactory, and the staff was great! Front desk personnel were very helpful with directions and advice.

03/29/2019

ok hotel. It was disappointing for value and size. We had stayed in some really nice places. This is one I picked out. I should have left it to the experts to chose for us. Would not stay here again.

03/21/2019

Pool and courtyard patio were very quite and nice

03/11/2019

Same comments as our first night except we were on the first floor so the lack of elevators was not an issue. Also we had a later flight, so we had more time to eat breakfast and we used the free shuttle service to the airport.

03/10/2019

Minimal room, but great staff.

03/06/2019

This is a good airport hotel, convenient location, free shuttle, decent free breakfast, and reasonable price. A little dated and no elevator but otherwise had everything we needed.

03/03/2019

Cannot say much as we arrived at 8:30 and left at 4:30 am, but staff was very attentive and room was very clean and comfortable.

02/12/2019

the breakfast here was surprisingly one of the tastiest I had during the trip!

02/09/2019

Everyone was super helpful and friendly

02/07/2019

The room we had for the last night was really great. The one we had for the first night was OK but with some problems (was not super clean and the shower was leaking)

01/28/2019

Not very clean airport hotel

01/25/2019

We arrived late in the evening and were hungry. The hotel restaurant was open late and we had a wonderful meal.

01/24/2019

Very nice room. We left early in the morning and they gave us a bag breakfast.

01/18/2019

such a small room for two beds. facilities need updating.

01/17/2019

There was an odd short step into the room and if we were not very aware of the step it might have caused us a problem; tripping or falling. We reminded each other every time we entered the room.

01/01/2019

The rooms were small with no chairs. We ate at the hotel's restaurant and the food was just okay. But overall it served its purpose as a place to sleep before departure the next morning.

12/24/2018

I rated this experience at the Hotel higher than during our arrival, because the room was more spacious - again separate sleeping areas and this time we had hot water in our showers!

12/13/2018

We were only there for 10 hours due to an early 3 am rise to catch our flight but the staff kindly had little box lunches for us since we would miss our breakfast

10/28/2018

Everyone was super nice and made sure we were comfortable!

10/16/2018

Arletta and all the front desk staff were the best! They made us feel comfortable and helped with everything we wanted and needed including calling a taxi and making sure we were safe and not overcharged.

10/07/2018

Was appropriate for the last night before going to airport

09/28/2018

Like a college dorm room. 3rd floor room with no elevator. After arriving at 1130...hotel was empty but rooms were not ready till 3pm. We had to get up at 3am and carry our luggage down 3 flights of stairs....not as expected

12/12/2017

Great resting stop after long flight. They arranged a personal tour of the city with fun driver.

11/29/2017

Room was small

10/19/2017

I expected less for the price. The agents were really nice. They allowed me to "try Spanish" on them.

09/03/2017

VERY small rooms, staff was very accommodating - but we had to get another room with a King size bed so all of us would be able to sleep comfortably. No elevators, which is difficult with my arthritis. Nce breakfast buffet.

08/24/2017

Everything was fine since we were only staying one night, but if I wouldn't want to stay here longer. The staff were friendly and helpful and the breakfast was good. The hotel itself is laid out a little strangely. We needed 2 rooms and were put in 2 different buildings. There wasn't an elevator so we had to haul our luggage up 3 flights. The room wasn't down a hallway it was basically in the stairwell. The bed and pillow weren't that comfortable and the air conditioner was very noisy.

08/03/2017

Very small rooms, but clean and staff was nice. We were only there for a few hours of sleep, then off to airport early the next morning. So only real comment is the room size.

07/20/2017

It was all really great but we had to carry our bags up 3 flights of stairs and we were really tired by then, so it was very hard work.

03/27/2017

We were there less than 12 hours. Clean, comfortable and close to the airport.

03/25/2017

Underwhleming

02/25/2017

Great breakfast and staff. The room we had appeared to be an older part of the motel with narrow/steep steps to get up to the loft/bed area. Older furniture and TV. Was fine for the night since we there only for a short time. Would prefer a different room for a longer stay.

02/16/2017

There was no bar at the hotel & general location for things outside the hotel were poor.

02/14/2017

would have liked a fridge and an area that had some food options

02/13/2017

Arriving late we checked into an unrenovated room. On our return, we requested a renovated room which was good. Breakfast and service was great.

01/07/2017

Just there for overnight...but everything was great...they even gave us a breakfast to go.

01/02/2017

Met our expectations just fine. A jacuzzi would have been a nice addition but no worries. The restaurant was quite good! Very adequate for a airport waiting hotel. Not where you want to stay long term but a good hotel for proximity to airport.

12/17/2016

The bathroom was very tiny.

12/15/2016

nothing great, just a place

11/16/2016

Friendly and helpful staff. Good Breakfast.

11/06/2016

Only there one short evening, but it met all of our needs. Was great receiving an envelope upon check in with details pertaining to pickup the next morning.

11/02/2016

Please do not send other clients to this hotel. The staff were very friendly and helpful. However, the hotel is extremely noisy. It is very worn and dated, no hot water, bad smell covered up by worse smelling room deodorant. Horrible place.

10/07/2016

It's an OK airport hotel. Comfortable & clean. The restaurant was OK but there was no bar, as advertised.

09/18/2016

we had a nice room, a quite stay and I loved to sit an afternoon at the pool. The food was very nice

09/06/2016

the room was very old and smelled a bit

08/04/2016

Further than we thought to San Jose

07/31/2016

Just a hotel near the airport. Hard to find a place to have dinner.

07/15/2016

Hotel was just a basic hotel near the airport. The wait was very long for our room, even though the hotel was barely occupied. The woman behind the counter would not give us a different room however, she insisted that check-in wasn't until 4:00 so if we had to wait in the lobby for a long time, so be it. After over an hour, a nice man came to work the counter with her and immediately gave us the room keys and comped us two drinks to make up for the inconvenience. Restaurant staff was very nice however.

07/10/2016

The staff made us box breakfast since we were leaving so early for our flight which was appreciated

06/25/2016

Our rooms were located in a building that felt more like staff quarters or a dormitory, than a hotel. The rooms were dingy and our two young teenage sons were put in a room on a completely separate floor from us. It was not what we were expecting at all. Given we were leaving early the next day and tired from a day of travel, it wasn't worth the effort to try to get new rooms.

06/04/2016

OK for an airport hotel. Food in the restaurant was not good.

05/29/2016

Very nice, friendly, and helpful people. Great atmosphere, food, location. Overall absolutely nothing negative to say. Would highly recommend.

05/23/2016

The bathroom was really small with the design of the counter causing the toilet seat cover to press against your back when using the toilet. Strange design and uncomfortable. It was a clean, small, room but after we had stayed in such nice hotels the entire trip this hotel did not really compare but I think chose a cheaper hotel at the end of the trip so we could stay a few more days?? It was fine.

04/30/2016

Great!

04/21/2016

No hand towels or washcloths. We were told we could have called and asked for them. The property is nice but the room needs updating especially the bath rooms.

04/13/2016

an ordinary hotel - nothing special

04/01/2016

Stayed in the newer rooms and really liked it! So much better than the older building. Made a big difference.

03/30/2016

Clean comfortable, nice pool, exceptionally helpful and pleasant staff

03/23/2016

Typical of this type of hotel I suppose...glad we were there only one night

03/19/2016

We stayed in the older part of the hotel on our first night of our trip and the newer building on our last day of our trip. The older building is in need of an update. Loved the restaurant!

03/17/2016

Clean andquiet

03/16/2016

we were only in the hotel about 6 hours.

03/12/2016

We arrived at the airport after midnight, then left the next morning after breakfast. The breakfast was great. Carrying luggage up and down flights was the only inconvenience. It would've been nice if they had other ramps, like they did at the front entrance, so we could roll our luggage or maybe some elevators for 2nd or 3rd floors.

02/26/2016

Would not stay here again and would NOT recommend to others.
Ventilation-poor. Hotel had a very loud group of people overnight and did nothing to quiet them. We contacted the hotel and they apologized.

02/13/2016

Had to carry our luggage up and down stairs which was a bit inconvenient

01/30/2016

familiar now with hotel and area from the first night of the trip so lowered expectations and enjoyed the stay more, we were in a nicer room than the first time, area surrounding hotel is still dull after such an amazing trip but again meets the needs of an overnight airport hotel and the breakfast is good

01/28/2016

Split level (stairs to bed on upper level) was an inconvenience.

01/25/2016

Fine place to stay for the night, good place for in transit. Long way out of downtown area. Restaurant staff were very helpful and pleasant.

01/17/2016

we unfortunately had lots of little bugs on our bed comforter when we first arrived because a window had been left open, that we had to make sure were not bedbugs. the bedding was promptly changed and we were offered to change rooms but we had already unpacked. the overall experience rating is more reflective of the area and not the hotel but met our expectations as a quick layover airport hotel.Breakfast is really good, its too bad the pool water is freezing, staff super friendly

01/04/2016

The room was not as comfortable this time.

12/31/2015

Obviously this was just a basic hotel upon arrival. The room set-up was a bit weird and limited dining options. Would suggest something closer to the City Mall.

12/27/2015

Good hotel. proximity to alternative dining options right outside the hotel was a plus

12/19/2015

Didn't really like this particular hotel; a/c conditioner made a lot of noise, and the hotel was pretty dated. Breakfast just okay compared to others.

11/29/2015

Excellent as before

11/09/2015

Very professional ,super services and very pleasant staff.

08/04/2015

Did not like the soups. It was difficult to get to breakfast since didn't open til 6 am and our transfer was later.

07/29/2015

A bit outdated and the area has a lot of traffic. The coffee machine was dirty on the inside so I couldn't use it. What I liked was that the suite had 2 separate rooms which was nice and the staff was very nice.

07/27/2015

Nice hotel. Bed and rooms were very nice. They upgraded us for the anniversary which was a nice treat. Restaurant was okay, food was pretty limited but it was fine for 1 night. Breakfast was good.

07/25/2015

This hotel was a bit too basic for my taste - staff was very friendly and food was better than expected but not in a great area so we couldn't walk around and the hotel was dated - if I do this again I will spend a bit more and stay in an area where we can walk around, get a little of the feel of the city - this was totally on me though I should have thought more about this.

06/26/2015

We were in a room that was on a noisy hallway. We didn't know that it would be that way until we tried to go to sleep. The breakfast was average. The hotel was clean, and it was an ok stop the for getting to the airport the next morning.

06/25/2015

It was okay for a one night stay. Probably not for a long stay restraint service was very slow event when barely anyone was there.

06/12/2015

Beautiful place. Restaurant was so so. When we asked for a taxi they gave us the hotel shuttle which was very expensive. We felt taken advantage of. Other than that it was nice.

03/18/2015

hotel was fine, just not the same as the others, as expected a city/airport hotel.

03/07/2015

room quite old dated style... could bear some reno

02/28/2015

It was a place to sleep and close to the airport. Not as nice or quiet a room as on our day of arrival, but plenty acceptable.

02/25/2015

Great rooms.....

02/24/2015

The swimming pool was closed for renovations - it would have been nice to use it.

02/20/2015

Had to wait 3 hours to get into our room. Although room was "ready" it obviously had not been vacuumed in living area. Ate at hotel for dinner - 2 steak meals were so tough as to be inedible. Would have preferred room on ground floor as taking luggage down stairs was a pain in the morning!

02/13/2015

It was noisy, but not terribly so. Hard to rate the value as I do not know the cost of each place we stayed at. The room was very nice and I slept very well.

12/24/2014

It was good hotel but other hotels we got on this trips were much better. The restaurant in this hotel was not good.

12/22/2014

This was a usual 'near the airport' hotel. The restaurant was rather overpriced. However, the desk staff was extremely helpful.