To ensure your Costa Rica vacation is the best experience, please take some time to get to know our policies, terms, and conditions. Questions? Give us a call and we'll be happy to help (1-866-853-9426). Please note that we will always work with you to the best of our ability in special circumstances.
In this statement the terms "us, we, our" refer to Pacific Trade Winds, and the terms "you, your" refer to you as our client. By agreeing with our policies and making payment on behalf of yourself and others, you acknowledge that you have read and understand our policies. You also acknowledge and accept responsibility that anybody you are paying on behalf of has also read and understands our policies. Each payment method we utilize references our policies. Therefore, by processing the payment, you agree that you have thoroughly read, understand, and agree with the policies, terms, and conditions written on this page. All policies are subject to change without notice. However, the policies you agreed to at the time of purchase are retained in your Service Agreement, which always prevails.
Who is the Super Saver Plan for? The Super Saver plan is for decisive, budget-conscious travelers who are willing to forego some of the conveniences and flexibility that the Preferred Plan offers. This plan is for complete vacation packages only, that include all hotels, tours, and transportation.
The Super Saver Plan is intended for decisive clients. It is valid for up to 5 itinerary iterations and must be reserved within 1 week of the initial inquiry. Optional activities must be booked within 24 hours of the reservation.
This plan is NOT available for any vacations that contain dates between November 18 - April 30, unless a sale price is presented on your itinerary. This price will include three prices, the retail rate and PTW price with strikethrough, and a third price, which is the Super Saver Price.
Please choose your plan wisely as the Super Saver policies are not flexible. We always recommend that you purchase trip insurance, but strongly recommend obtaining trip insurance for this plan as change fees and cancellation policies are stricter and more costly than with the Preferred Plan.
Not all itineraries are eligible for the Super Saver Plan. Eligibility is based on a combination of service provider policies, time of the year, and promotional availability for your travel dates. This plan promotion cannot be combined with any other complete vacation promos. Eligible itineraries will list a Super Saver price as an option. Groups who require 6 or more rooms are not eligible for this plan.
Super Saver Plans do not include Complimentary Rescheduling Coverage.
This plan is only available for new vacation reservations, starting on 17, April 2024. Super Saver is for direct reservations only.
How is this possible? This plan is possible due to exclusive contracts we have negotiated with providers for guaranteed, non-refundable reservations and/or service modifications as outlined in our Super Saver Payment & Cancellation Policies.
We offer secure online payment processing through Banco Nacional Costa Rica. We recommend that you check with your bank to see if they impose a foreign transaction fee. If they do, you should change your credit card plan accordingly or use a different card.
Best Rate Plan: Low and High Season:
Peak Season (December 20 - January 5):
*Except when you select a hotel(s) whose cancellation/payment policies supersede these timelines. In this case, your payment plan will be adjusted to the necessary dates. Special arrangements to postpone payments will be made, when possible. This offer is not valid within 45 days of the start date of your vacation. Additionally, we are currently offering Lifelong Deposits and Free Rescheduling Services for most vacations.
Low and High Season:
Peak Season (December 20 - January 5):
This plan is unavailable for these dates.
Note 1: The above policies are based on single payments by one cardholder or transfer per party, per payment term. If multiple people will be paying for your trip, a 50% deposit will be required by each person and then payment in full will be required based on the dates as mentioned in the policies above.
Note 2: If you require a different schedule for your payments, please let us know and we will be happy to look into possibilities. If a custom payment plan is created, it must be confirmed in writing by us at the time the agreement is made.
Note 3: Payment plans are for your convenience. By setting up a payment plan, you will lock in the availability and price of accommodations, tours, and transfers, but cannot lock in the price of government taxes.
We take great pride in providing bottom-line pricing, but some situations are out of our control such as government taxes. We are a law-abiding company and respect the local law, which means that we cannot be held responsible for changes in government taxes. The rate that you have been provided is based on current government tax codes. In the event of a tax increase between the time you reserve and the time of the actual service, you will be responsible for paying the difference. Similarly, if there is a tax decrease within that period, you will be credited that amount. Remember, we are a travel service. We cannot control government regulations and have no way of predicting them.
ALL cancellations or modifications must be received via email and specifically state the modification or cancellation you are requesting.
Regular Season Dates:
Holiday Peak Season Dates (starting on or after December 15 AND including any travel dates before January 5):
More Information
**If an individual hotel, tour operator, or transportation company's policies supersede our policies in any way, they will be added to the aforementioned policies. Example: If you cancel your vacation 61 days before your vacation start date and one of the hotels has already been paid that has a zero refund policy, you will be refunded all but the 3.5%, $50 processing fee per person plus whatever is lost to the hotel.
Individual Hotel Cancellations for High Season: We only sell complete vacation packages for high and peak seasons (November 20 - April 30). If you book a complete vacation and later cancel an individual hotel, it will result in the cancellation of the entire vacation.
Groups that require 10 or more rooms for any dates:
Sometimes hotels have policies that are different from ours. In these cases, the policies will be provided to you separately.
ALL cancellations or modifications must be received via email and specifically state the modification or cancellation you are requesting.
Regular Season Dates:
Holiday Peak Season Dates (starting on or after December 20 AND including any travel dates before January 5):
This plan is unavailable for these dates.
More Information
**If an individual hotel, tour operator, or transportation company's policies supersede our policies in any way, they will be added to the aforementioned policies. Example: If you cancel your vacation 61 days before your vacation start date and one of the hotels has already been paid that has a zero refund policy, you will be refunded all but the 3.5%, $50 processing fee per person plus whatever is lost to the hotel.
Individual Hotel Cancellations: The Super Saver policy is not available for individual hotel bookings.
Partial Group Cancellations
Cancellations made by individuals of a larger group are considered on an individual basis, based on the amount of money credited to us by providers. This is normally a small sum as the transportation and hotel rooms are often still being used by other group members. Group rates are quoted based on the group sharing these items and we cannot ask other group members to pay more if you decide to cancel. Generally, the only credit given in these situations is for tours that are within the cancellation period of the tour operator when the total rate is not affected by the loss of the canceling participants. Due to the aforementioned, standard cancellation policies do not apply to partial group cancellations.
Though we will send a reminder statement via email, it is the sole responsibility of the client to contact us for all payments. If a client does not make a payment or other written and confirmed arrangement with us within 14 days of the scheduled payment due date, their vacation will be canceled without exception.
**Please keep in mind we are a travel service, not an insurance company.
Rescheduling/modification fees refer to those imposed by Pacific Trade Winds for the time spent modifying the dates of an item within your itinerary or the complete dates of your itinerary. Depending on when you are traveling and which providers you have chosen, some hotels/providers may have policies that exceed Pacific Trade Winds policies. In these cases, the hotel's/provider's policies apply, however, we will always advocate on your behalf. Changing to different dates may increase or decrease the cost of your vacation, depending on the season. Upon request, we will be happy to verify the rates for the dates you are considering moving your vacation to before you make the change. Rescheduling/modifications do not include cancellations and fees are only waived on the first reschedule. If you choose to reschedule an additional time, fees may apply. Please refer to our cancellation policies for outright cancellations. Any non-refundable deposits or money that is made available as a credit can only be applied towards future trips of equal or greater value. Additionally, as it always has been, rescheduling a vacation is considered the continuance of the original vacation and therefore, the policies and their applicable dates correspond to the original purchased itinerary. Free rescheduling is permitted for one change of dates and must be rescheduled within one year of the original travel dates. If you choose to reschedule a second time, and later cancel, the original policies will be applied based on the original cancellation date, and additionally, normal reschedule fees will be applied to each item on your itinerary. This is due to the substantial expenses involved in rescheduling your itinerary. Free rescheduling only includes changing the dates of your itinerary but does not include changing any hotels, activities, or transportation within your itinerary, which is considered planning a new vacation and not covered by our free rescheduling plan.
Modification fees are enforced to cover courier costs, communication costs, re-documentation, and the additional time to coordinate the changes. We are not responsible for any missed or canceled hotels, tours, transportation, or flights due to any reason not directly caused by our services, including flight delays or cancellations, natural causes, rain, thunderstorms, tornado, hurricane, fire, theft, flood, landslide, flat tire, automotive problems, health problems etc.
Notes:
1) Rescheduled vacations must be used within 1 year and six months of the original travel dates. If not, your vacation will be considered a cancellation based on the date that you postponed your trip. In other words, if your vacation is 30 days from the date you notify us of postponement and you later do not use your trip, the cancellation policies will be enforced as if you canceled 30 days before your trip.
2) If an individual hotel, tour operator, or transportation company's policies supersede our policies in any way, it will be added to the aforementioned policies. Example: If you reschedule your vacation 14 days before your vacation start date and one of the hotels has already been paid and applies a penalty for rescheduling, you will have to pay the penalty.
Hotels, transportation, and tours are subject to change based on the availability of hotels, transportation, and tours of equal value.
A $25 total charge per modified or rescheduled ITEM OR SERVICE that is changed (not per person). Rescheduling/modifications do not include cancellations and fees. Please refer to our cancellation policies for outright cancellations. Any non-refundable deposits or money that is made available as a credit can only be applied towards future trips of equal or greater value. Additionally, as it always has been, rescheduling a vacation is considered the continuance of the original vacation and therefore, the policies and their applicable dates correspond to the original purchased itinerary.
Rescheduled items or services must be rescheduled within 18 months of the original travel dates. If you choose to reschedule a second time, and later cancel, the original policies will be applied based on the original cancellation date, and additionally, normal reschedule fees will be applied to each item on your itinerary. This is due to the substantial expenses involved in rescheduling your itinerary. Rescheduling only includes changing the dates of your itinerary but does not include changing any hotels, activities, or transportation within your itinerary, which is considered planning a new vacation and not covered by our rescheduling policies.
Modification fees are enforced to cover courier costs, communication costs, re-documentation, and the additional time to coordinate the changes. We are not responsible for any missed or canceled hotels, tours, transportation, or flights due to any reason not directly caused by our services, including flight delays or cancellations, natural causes, rain, thunderstorms, tornado, hurricane, fire, theft, flood, landslide, flat tire, automotive problems, health problems etc.
We strongly recommend buying "Cancel for Any Reason" trip insurance. We are not an insurance company and cannot be held liable for any situation not incurred directly by the services that we provide including missed or canceled hotels, tours or transportation, flight delays or cancellations, natural causes, rain, thunderstorms, tornado, hurricane, fire, theft, flood, landslide, flat tire, automotive problems, construction, pandemic, travel advisories, border closures, health problems etc..
We are also not responsible for situations that can occur based on clients not providing reasonable or adequate information such as incorrect flight information, health issues, age, dietary, height or weight restrictions and/or limitations, etc.. This includes any situation that could be reasonably deemed as inadequate information provided by the client. We recommend that you check the CDC website for travel warnings. We also strongly recommend that you check with your physician to see if you are fit for the itinerary you choose as well as travel in Costa Rica in general.
We are not responsible for any injuries (including death) while riding in any conveyance reserved/arranged by our company, or on any tour reserved/arranged by our company. You agree that there are inherent risks to travel and agree to hold us blameless for any loss experienced while traveling. Please contact a travel insurance provider to obtain appropriate coverage.
By authorizing us to make your travel arrangements or by making a payment to us, you agree to be bound by the above-stated policies, terms and conditions and acknowledge that you have shown these policies to all members of your travel party in which you represent by making payment for them. Please contact a travel insurance provider to obtain appropriate coverage.
Reservations are not made or guaranteed until a deposit has been received. Availability will be checked before sending an invoice, but due to the nature of a dynamic itinerary with numerous components, we cannot guarantee the availability of all aspects of it for more than 5 minutes unless we otherwise specifically state so in writing. Additionally, due to the nature of dynamic rates, unless otherwise noted, rates are only valid on the same day your itinerary was sent to you.
When creating an itinerary, we will first consider your requests and then make recommendations based on what is possible logistically, practically, reasonably, and as close to your proposed budget as possible. Some items that are requested may not be included, or we may substitute an alternative if it seems to be a good match for you according to the previous statement. We will also apply our own experience of working with thousands of clients over the years. However, we recognize that everybody is unique and therefore, we will always work with you to fine-tune your vacation to your requirements before your reservation. You are ultimately responsible for informing us if there is something you would like to add or remove from your itinerary.
Our recommendations, proposals, and inclusions of items in an itinerary are just suggestions and in some cases during high-demand seasons, simply what is available at the time you are planning. When we include a hotel or other item this does not mean that we endorse or recommend it. The items we include in your itinerary should never be viewed as the only option. You as a client are responsible for independently researching the destinations, hotels, tours, and transportation options that we include before reserving your vacation. We will provide third-party information about hotels and destinations upon request. If you do not accept our advice and request a hotel that is different than we have recommended, we take no responsibility for it in any way other than fulfillment of your reservation.
It is important to recognize that if you provide a low budget, but request luxury accommodations, it does not mean that we will include luxury accommodations in your proposal. In such a case, we will provide accommodations that are closer to your proposed budget or will provide luxury accommodations along with a luxury price. It is your responsibility to independently research the options to ensure they meet your requirements.
We provide accurate amenity lists in descriptions of accommodations and include a comprehensive summary of what is included in your itinerary. We base star values on ICT ratings when possible. If the hotel has not been officially rated by the ICT, we base star ratings on the average score of internationally recognized sites such as TripAdvisor, Expedia, Travelocity, Orbitz, etc..
Our ultimate responsibility is to provide you with secure reservations for the items that are listed in the summary of what is included. It is imperative for you as a client to understand that while we will do everything we can to provide you with an amazing experience, we are not responsible for anything more than what is explicitly stated in this summary.
Due to the nature of an evolving, dynamic itinerary which can change significantly from the beginning of your planning stages to the time you reserve, we include a comprehensive summary of what is included in each itinerary. You are responsible for carefully reviewing the Summary of what is Included in the itinerary that you intend to reserve before reserving your vacation. We are not responsible for providing anything that is not listed in this section or the footnotes of the itinerary.
You should never assume that something is included unless it is expressly written by us as included in the itinerary ID that you reserve. Please do not make an inaccurate assumption that if we said something was included in a prior itinerary, it is included in your latest itinerary. If it is not explicitly written on the same itinerary that you reserve, it should not be considered included. If you have any doubts or questions about this, please ask us immediately and always before your reservation. This is for both your protection as a consumer and our protection as a vendor.
We are a vacation planning service and travel agency. We are not a trip insurance company. It is your responsibility to obtain trip insurance. We are happy to make recommendations on request. You can find recommended insurance companies here.
You should be aware that the better accommodations reserve solid 6 - 12 months in advance (some more than that) for December 20 – January 5. It is the same for the week before and after Easter. The better accommodations are reserved solid for the months of January through April and mid-June through mid-August 3 – 6 months in advance (some more than that). Therefore, we will include the next best options when there is no availability at the better accommodations. This can and often does trickle down to hotels at the bottom of the list which we would normally not include in an itinerary. We cannot be held accountable for these recommendations/inclusions as it is not our fault if you choose to reserve after the best accommodations are no longer available. It is common to include accommodations that we do not recommend as they are the only destinations, accommodations, tours, and transportation options available at the time of reservation.
While tours, transportation options, and rental cars do not sell out as far in advance as accommodations, the better options can and often do sell out in advance for peak season and some high-season dates. We utilize the best companies first and will include the next best options based on availability. Similar to accommodations, we cannot be held accountable for these recommendations/inclusions we are not responsible if you choose to reserve after the best options are no longer available.
Unless otherwise specified, all vacations are private vacations (please see below for a detailed explanation of tour and transportation policies). All vacations can be modified by adding or subtracting days, tours, or transportation methods prior to reservation (see below for policies on rescheduling or cancellation after a vacation has been reserved). Children's prices are based on children less than 10 years of age sharing occupancy with 2 adults unless otherwise specified.
Times, tours, hotels, and locations are subject to change without notice on this website. We reserve the right to change hotels, tours, or transportation based on the availability of hotels, tours, or transportation of equal or greater value. In the case that this cannot be provided, you will immediately be notified of available options.
We provide rates based on regular hours of service (between 8 am - 6 pm) and flight times that are provided. If there is a delayed flight or flight time outside of regular hours of service and we are required to pay additional money to the transportation company to wait, then we must bill this to you.
We are a vacation planning service and travel agency. Our vacation planning services are built into the price of the vacation and wholesale prices for hotels, tours, transportation, rental car, and domestic flight services are passed along to you as the client. The calculation of the value and price of our services is determinable by reviewing the non-refundable portion of our cancellation policies, with the exception of non-refundable amounts by providers.
You must inform us of the weight of any member of your part if they are over 200 pounds as this can affect eligibility for tours.
You must inform us if you are over 60 years old and if so, your actual age as this can affect eligibility for tours.
You must inform us of any health problems. You are also responsible to consult with a doctor to see if you are fit for adventure activities and travel.
Unless otherwise noted, all prices are in United States dollars (USD).
Do not assume that your hotel is located on the beach if you are visiting a beach destination. The vast majority of beach area hotels are not within walking distance of the beach due to strict maritime zone regulations in most areas of the country. We include a GPS map for all hotels in your itinerary. To access the map, simply click the details link under the small photo of the hotel in the itinerary section. If for some reason it does not display or you do not understand how to use it, please ask us before reserving your vacation, and we will show you how to access it to make an informed decision.
We cannot control wildlife and therefore cannot guarantee that you will see it. We also cannot guarantee weather, conditions of the sea, tour cancellations or modifications that are out of our control, or anything that is not directly provided by us.
We are not responsible for any inaccurate preconceived notions you may have regarding any aspect of your vacation. While we regret to have to include this in our policies it is unfortunately necessary.
Please be particularly careful to research accommodations in Monteverde, Rincon de la Vieja, Samara, Dominical, Uvita, Drake Bay, San Gerardo de Dota, Tortuguero, Cahuita, Puerto Viejo de Limon, Sarapiqui, or any other off-the-beaten-path destination as accommodations in these areas are generally much more rustic than those in other parts of the country. While it is never a good idea to judge a hotel based on its price, this holds particularly true for these areas. Hotels are more expensive but generally offer far less amenities. This is due to the high costs of building materials, supplies, creative communication or electrical systems, food, etc. that are all required to maintain a hotel in a remote area.
We are not responsible if you do not read the information we provide to you. For example; if we include a hotel and the hotel description does not state that there is a television or air conditioning and then you arrive at the hotel and are surprised to see that there is not a television or air conditioning, we cannot be held responsible as we did not list it as an amenity. Again, please be very careful when you read descriptions. We are careful to use accurate amenity lists, so please do your part to ensure the hotel meets your requirements. We are also not responsible if you do not read any other information which is included in your itinerary such as that included in the Important Info, Destination Info, Details link for each item, and links at the bottom of the itinerary page. All of this information is provided to you so you can make informed decisions prior to reserving your vacation.
We are not responsible for third-party problems such as electrical, phone, or internet outages, nor are the hotels. These are common problems in Costa Rica due to the tropical climate deteriorating service equipment used for these things much faster than in other parts of the world.
Costa Rica is located in the tropics and therefore you will encounter bugs. If for example, a sugar packet were to tear just a little when the chambermaid was preparing your room or if you were to leave a candy wrapper in the trash, this could bring on an onslaught of ants or even a Central American cockroach (very common and not associated with a place being dirty as they are everywhere). As there are bugs, there are often geckos. These should be expected and are your friends as they eat insects. The easiest way to prevent a situation like this is to be careful and never leave food out or in a trash can for extended periods of time. If you do encounter bugs in your room, call the front desk and they will take care of the problem. We cannot control the environment or tropical location and therefore are not responsible in any way for insects, geckoes, or any other critters.
Costa Rica in general is considered a rainforest area. Though there are seasons that are drier than others, it is impossible for us to predict or be held liable for inclement weather. We are not responsible for the weather in any form such as tour, hotel, or transfer cancellations. If you choose to cancel a tour, hotel, or transfer, you assume full liability to do so and should understand that it is unlikely a refund will be given by us or the operator. This is what trip insurance is for.
Domestic flights are frequently canceled or postponed. We are not in any way responsible when this occurs. We will work with you to find an alternative solution, but cannot be held responsible in any way for the flight or other components of your vacation which may be affected by the cancellation or delay. By reserving a domestic flight in your itinerary, you acknowledge and accept the inherent risk.
Similar to all of our other vacations, real estate vacations are simply a vacation. Pacific Trade Winds is not a real estate agency, nor do we employ any real estate agents. We do not provide any services associated with real estate aside from recommending real estate agents or agencies. Pacific Trade Winds is not liable for the errors, acts, errors, misrepresentations, omissions, breaches, warranties, negligence, financial default, or bankruptcy of any such third-party agent, carrier, vendor, or supplier of real estate services or for any personal injuries, death, property damage, financial hardships, or other damages or expenses that may result therefrom.
Unless otherwise specified, all tours are shared tours. Private tours are usually available on request, but never provided unless it is specifically requested. Furthermore, private tours will always be referred to as "tour name - private tour". If the tour name in your itinerary does not include the term "private tour", then it is not a private tour.
Tour transportation is always shared. A tour is not the same as a transfer. Therefore, even if you have private transportation included throughout your itinerary, the pick up to the tour and drop off from the tour are shared.
Transportation terms: private transportation, shuttle transportation, transportation, flight.
Private transportation means that you and your party will have a private contract on the van and nobody else will join you. You can generally stop along the designated route for a quick stop or two, but cannot leave the designated route unless specifically expressed in writing.
Shuttle transfers are shared with other tourists who are going on the same route and cost less money as it is a shared expense.
When the term "transportation" without designation of private or shared is used, always assume that it is a shared ground shuttle unless specifically stated.
When the term "flight" is used, it is meant as a domestic flight. We do not arrange international flights, so this will never be a consideration. Unless the term "flight" is specifically stated, always assume that you are being provided a ground transfer.
Transfers that require a boat ride are always shared unless otherwise specifically stated on the item in the summary of your vacation. This includes all transfers to and from: Tortuguero, Drake Bay, and between the Arenal Volcano area and Monteverde. Even if you have private transfers throughout your vacation, these transfers are considered partial tours due to the logistics and how they are performed.
Unless otherwise specified, included transportation for private, shuttle, rental car pick up, etc. includes one airport pick up and airport drop off at the same time. If your party has different arrival times, please be sure to let us know so we can make alternative arrangements. If an additional vehicle, hourly wage, or additional charge is required, you will be responsible for paying for it.
When transportation is provided in an itinerary via private, shuttle, flight, etc., the transportation that is provided is considered from and to the airport, between destinations, and to and from tours. This does not include any other transfers unless specifically written otherwise.
All drive times that we provide are approximate and based on the average amount of time it takes to drive between the destinations, attractions, or tours. We cannot guarantee the accuracy of this as these times can and often do vary significantly for a variety of reasons, but mostly due to the road conditions and unpredictability of other vehicles driving on them such as large trucks which can cause and often do cause traffic on a regular basis.
It is not possible to guarantee drive times or duration of tours due to the same reason mentioned above. For this reason, we use the industry standard practice of labeling tours as half or full-day. A half-day tour is expected to be 4 hours or less including transportation to access the activity (when transportation is included). A full-day tour is expected to be 4.5 hours or more including transportation to access the activity (when transportation is included).
Tours will include English-speaking guides, but this is not guaranteed for transfers unless specifically written otherwise. An English-speaking driver or accompanying guide can usually be added for an additional charge upon request.
Drivers must be 25 years or older. Unless otherwise specified in your travel plans, your rental car will have a manual transmission. Rental car companies usually require a refundable deposit in the amount of $750 - $1,500 on your credit card for a deductible. Please also note that most require a deposit for GPS units and/or cell phone rental with the car (when provided).
Due to irregularities with different rental car providers, insurance company regulations, credit card company regulations, and ever-changing Costa Rican laws regarding this, we do NOT include insurance with rental cars, unless clearly stated otherwise directly on your CONFIRMED itinerary AND SERVICE AGREEMENT. We will however always display the amount you will be required to pay in a daily amount for the CDW insurance (Collission Damage Waiver, which is legally required) on your itinerary. Insurance policies and payments must be made directly at the rental car agency office. Insurance policies can be read by clicking here.
*VERY IMPORTANT: Rental periods are based on 24-hour periods. If your flight times exceed the 24-hour period (i.e.: you arrive at 9 am and depart at 2 pm) and we are not informed prior to your reservation, then you will be responsible for paying the extra fee charged by the rental car company for an extra day.
Once you confirm your trip and make a payment to us we make bank transfers to the individual hotels, lodges, transportation providers, rental agencies, activities, and adventure tour providers to pre-pay and absolutely guarantee your reservations, according to their policies.
Most people plan well in advance for international travel so if you change your plans less than 60 days before your arrival it's likely that the room you decide you don't need or the tour you're too tired to take will go unused.
Additionally, there are non-recoverable costs for our time spent vacation planning and booking your reservations, bank and credit card transfer fees, documentation, and confirmations. The amount of our irrecoverable expenses varies based on how close your travel dates are as the number of processes and priority increases as your travel dates are near. Please refer to our cancellation policies, which clearly demonstrate these amounts based on specific timelines.
Take advantage of our expertise and let us help you plan the perfect trip so you won't want to make changes later. Buy travel insurance to cover cancellations or changes necessitated by emergencies then have a great vacation in Costa Rica.
If you are dissatisfied with a hotel, tour, transfer, or rental car we have reserved on your behalf, we will do what we can to facilitate your request for a refund from the provider. In order to do so, we require you to provide a full description of the circumstance in writing via email to management (at) entercostarica (dot) com. This must be submitted in writing so we can provide the information to the provider as a reasonable cause for the refund request. This is a standard procedure in Costa Rica, which is required. Refunds will not be considered without it. Once we receive your email, we will expedite your situation for resolution.
If you have a concern or complaint about any service directly provided by Pacific Trade Winds, please send an email to management (at) entercostarica (dot) com. Your concern will be expedited and addressed in a timely manner.
Once a Payment Plan has been selected and a payment has been processed, you cannot downgrade to a lower service Plan. There will be no exceptions to this policy as irrecoverable expenses, time, inventory, and work are immediately created at the time the reservation is processed.
Promotions cannot be combined in any way. Only one promotion per vacation group can be applied.
Super Saver pricing is only available for direct reservations. Third parties such as travel agencies are not eligible to use this plan. There will be no exceptions.
We document and retain all correspondences for both your protection as a consumer as well as our protection as a vendor. We will provide you with a copy upon request. We will answer questions by email or chat. We will also offer advice, suggestions, or answer questions by phone, but with the caveat that we cannot be held liable for anything that is not explicitly written by us AND IN REFERENCE TO YOUR RESERVED ITINERARY. We are not responsible for any inaccurate preconceived notions you may have in regard to any aspect of your vacation. While we regret to have to include this in our policies it is unfortunately necessary.
In case of legal dispute, we reserve the right to provide this information to the proper authorities and or legal counsel.
Once you have reserved and we have received all confirmations for your reservations, we will send you a Service Agreement. The Service Agreement is a combination of your confirmed itinerary along with the policies that you already agreed to upon reserving your vacation. This is both for your and our convenience and ease of access. Note that while policies may change, the policies on your pdf Service Agreement are the policies that are followed for your vacation.
We do not like spam anymore than you do. We will not provide or sell your information to any other company that does not directly require your information to fulfill your reservations or services offered by our company. In case of legal dispute, we reserve the right to provide your contact information to the proper authorities and or legal counsel.
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