discounted Rates:
Online as well as Direct Reservations: must be paid in full upon booking with a non- refundable but flexible rebooking policy within six months.
Rates are non-refundable so in case of cancellation, guest will get a credit to reschedule the visit within 6 months, if the below time frames are not followed, the hotel reserves the right to cancel and apply full penalty to the current booking. A written notice is required at least:
7 days prior to the arrival (May 1st – November 30th)
15 days prior to the arrival (January 6th – April 30th | December 1st – December
19th)
30 days prior to the arrival (December 20th –January 5th).
The credit can only be rescheduled once and it will remain with the same non refundable policy even though the new reservation is at non-discounted rate. If the user attempts to modify or cancel a reservation with a past credit applied, will apply full penalty. For re-
scheduled visits the rate varies based on the new dates, rates available at the time of re-
booking, etc.
Non Discounted Rates
Online Reservations: must be paid in full upon booking with no exception. If the information provided by the user is not valid or the transaction is denied, The Retreat reserves the right to contact the user to update this information and comply with the
booking procedure within the next 24 hours, otherwise the reservation will be cancelled by the hotel.
Direct Reservations: 30% of the grand total as a deposit upon booking and the remaining balance is required as follows: 7 days before (May 1st – November 30th), 15 days before (January 6th – April 30th | December 1st – December 19th) and 30 days before (December 20th –January 5th, 2025).
For cancellation a written notice is required as follows:
Stays from May 1st – November 30th: You may cancel your reservation for no charge up to 7 days before arrival.
Stays from January 6th – April 30th | December 1st – December 19th: You may cancel your reservation for no charge up to 15 days before arrival.
Stays from December 20th –January 5th, 2025: You may cancel your reservation for no charge up to 30 days before arrival.
If, after those periods, you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment will be non-refundable and full penalty applies.
For re-scheduled visits the rate varies based on the new dates, rates available at the time of re-booking, etc.
Early Cancellation Fee and no show (applies to all reservations) Any guest who changes their departure date prior to originally scheduled or does not show on the check in day shall forfeit the full amount of the reservation.
FORCE MAJEURE
If for any reason beyond the Hotel’s or the individual guest’s reasonable control, including but not limited to civil disorder; disasters; acts of war; acts of God; fires; flood or other
emergency conditions; any delay in necessary and essential repairs of the Hotel; the Hotel or the individual guest is unable to perform its obligations under the Agreement, such non- performance is excused and such party may terminate this agreement without further
liability of any nature, upon return of “Client’s” deposit. In no event shall the Hotel or
individual guest be liable for consequential damages of any nature for any reason
whatsoever.
