Cancellation Policies for individual passengers
Green Season: Cancellations 15 or less days in advance, the reservation is charged in full (although the same has not been paid)
High Season: Cancellations 45 or less days in advance, the reservation is charged in full (although the same has not been prepaid).
During Holiday season (December 22 to January 5), cancellations of individual reservations (2 rooms maximum) must be sent within a period of no less than 90 days before your trip, otherwise the entire amount will be charged. reservation.
In case of canceling 90 days or more prior to arrival, there will be no refund of the 20% advance paid at the time of Check booking.
Reservations of rooms with single occupancy are not accepted in Holiday Season
Cancellation Policies for Groups
Cancellation of groups of 4 to 6 rooms:
90 or more days before the arrival of the passenger, the entire 15% advance deposit deposited at the time of confirm the reservation.
Cancellations with 90 or fewer days of arrival will not be given any refund (it is charged even if the reservation is not been prepaid)
During the Holiday Season (December 22 to January 5) groups are not accepted.
Cancellations with 90 days or less there are no refunds.
For all groups, the penalty is charged according to the type of occupancy reserved per person and is not allowed
change of the type of occupancy to reduce the applied penalty (For example, it is not possible to change the double occupancy or triple for a single).
For reservations for groups of more than 6 rooms in Green Season please consult our department of reservations.
No refund will be given if it happens that due to bad weather in the area it is not possible to perform one or more of the experiences included in the Rate per Person per Night. The same applies to those guests who by their own decision do not wish to participate in the activities or whose physical condition do not allow him to do any of these adventure activities.