Cancellation policies for individual passengers
Cancellations 29 or less days in advance the reservation is charged in full (although it has not been pre-paid). During holiday season (December 19 to - January 8) cancellations of individual reservations (2 rooms maximum) must be sent within a period of no less than 119 days before your trip, otherwise the entire reserved package will be charged.
In case of canceling 119 days or more prior to arrival, no 20% advance payment will be made when confirming the reservation.
Cancellation Policies for Groups
All cancellations must be received in writing, by email (reservaciones@pacuarelodge.com).
Cancellation of groups of 4 to 5 rooms:
90 or more days before the arrival of the passenger, a total of 15% of the advance deposited at the time of confirming the reservation is penalized.
Cancellations with 89 or less days of arrival will not be reimbursed (it is charged even if the reservation has not been pre-paid)
During the Christmas season (December 19 to January 8) groups are not accepted.