Your Payment Was Declined By Your Credit Card Company

Don't worry, this is usually a quick fix! Here's what you can do:

• Contact your credit card company: Let them know you're making a purchase from a legitimate travel agency in Costa Rica, Pacific Trade Winds Sociedad Anonima. The easiest way to do this is either through your online credit card portal or using the customer service number on the back of your card. Both should be available 24/7/365. They can authorize the transaction immediately.
• Check online or on your app: Many credit card companies allow you to authorize international transactions through their online banking portal or mobile app.
• Travel Tip:  It's always a good idea to set a travel alert with your credit card company before any trip abroad. This prevents your card from being blocked for suspicious activity while you're enjoying your vacation.

We apologize for any inconvenience this may cause. Once you've contacted your credit card company, you can try your transaction again.

Need further assistance?  We're here to help! Contact us at 1-866-853-9426 in the United States or Canada, 2694-0400 in Costa Rica, or 011-506-2694-0400 ext 1 from anywhere else. You can also email us at concierge[at]pacifictradewinds.com.